Privacy Policy

Ceytravel (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [Your Website URL] (the “Site”) and use our travel services (the “Services”).

Please read this policy carefully. By using our Site and Services, you consent to the data practices described in this policy.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you book a tour, create an account, subscribe to our newsletter, or contact us.

A. Personal Information You Provide to Us:

  • Contact Information: Your full name, email address, phone number, and postal address.
  • Booking and Travel Information: Passport details (number, nationality, issue/expiry date, date of birth), visa information, travel dates, and itineraries.
  • Payment Information: Credit/debit card details, billing address, and other payment details (Note: Payment processing is often handled by a secure third-party processor, and we may only store partial information).
  • Special Requirements: Information you provide about your travel preferences, dietary requirements, and any medical conditions or mobility information relevant to your safety and the feasibility of a tour.
  • Communications: Any information you provide when you contact us via email, phone, or our website’s contact forms.

B. Information We Collect Automatically:

  • Log and Usage Data: When you visit our Site, our servers may automatically log standard information, including your IP address, browser type, operating system, pages visited, and the dates/times of your visit.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our Site, store your preferences, and improve your user experience. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Manage Our Services: To process your bookings, manage your itinerary, arrange flights, accommodations, and tours, and deliver the travel services you have requested.
  • To Process Payments: To complete transactions and process payments for our Services.
  • To Communicate With You: To send booking confirmations, invoices, travel itineraries, updates on your tour, and respond to your inquiries and customer service requests.
  • For Marketing (With Your Consent): To send you newsletters, special offers, and promotional materials about our Services that we believe may interest you. You may opt-out of these communications at any time.
  • To Improve Our Site and Services: To analyze website usage and trends, gather demographic information, and improve the functionality and user experience of our Site.
  • For Legal and Safety Reasons: To comply with legal obligations, respond to legal requests, and protect the safety, rights, and property of our company, our clients, and the public.

3. How We Share Your Information

To provide our travel services, we must share your personal information with third parties. We only share the information necessary to fulfill the service.

We may share your information with:

  • Third-Party Suppliers: Hotels, airlines, tour operators, ground transport providers, and other third-party agents who are directly involved in providing the services for your booking.
  • Payment Processors: Secure third-party payment gateways to process your payments.
  • Legal Authorities: When required by law, court order, or other government or law enforcement authority to comply with a legal obligation.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition of our business, your information may be transferred to the new owner.

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. We use SSL (Secure Socket Layer) technology to encrypt sensitive data during transmission.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal, accounting, or reporting requirements.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access: You can request copies of your personal information.
  • The right to rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You can request that we delete your personal information, under certain conditions.
  • The right to restrict processing: You can request that we restrict the processing of your personal information, under certain conditions.
  • The right to object to processing: You can object to our processing of your personal information (e.g., for direct marketing).

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our Site uses cookies to enhance your experience. Cookies are small files placed on your device. We use them to remember your preferences, analyze site traffic (Analytics Cookies), and ensure the site functions correctly (Essential Cookies). You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Business Email: enquire@ceytravel.co.uk